Shipping policy

At ISTAA, we ensure that every jewellery piece is carefully packed and delivered with the utmost care.

📦 Order Processing

All orders are processed within 1–3 business days, excluding Sundays and public holidays.
Orders placed after business hours or on holidays will be processed on the next working day.
Customized or made-to-order pieces may require additional processing time, which will be communicated at the time of purchase.

🚚 Shipping & Delivery

We offer Express Shipping across India.
Delivery timelines typically range between 2–7 business days, depending on the delivery location.
Delivery timelines are estimates and may vary due to logistics, weather conditions, or unforeseen circumstances beyond our control.

📍 Shipping Charges

📦 Order Tracking

Once your order is shipped, tracking details will be shared via SMS, Email, or WhatsApp.
Customers are responsible for ensuring accurate shipping details at checkout.

⚠️ Delivery Delays & Issues

ISTAA is not responsible for delays caused by courier partners, incorrect address details, or force majeure events.
In case of delivery issues, customers are advised to contact the courier using the provided tracking information.

🔐 Secure Packaging

All jewellery is packed in secure, tamper-proof packaging to ensure safe delivery.
Customers must record a mandatory unboxing video for any damage or discrepancy claims.

🌍 International Shipping

International shipping (if available) charges and delivery timelines will be displayed at checkout.
Customs duties, taxes, or import charges (if applicable) are the responsibility of the customer.

📩 Contact Us

For any shipping-related queries, reach out to us at:

📧 care@istaa.co
📞 +91 95195 44644 (10 AM – 10 PM IST)